Information We Collect

When you interact with our platform, we gather certain information to provide you with better service and improve your learning experience. Here's what we collect and why it matters.

Personal Information You Provide

• Your name, email address, and phone number when you register or contact us
• Payment details when you purchase courses or services (processed securely through third-party providers)
• Profile information including your learning preferences and progress
• Communication content when you reach out to our support team
• Feedback and survey responses you choose to share

Information Collected Automatically

Like most websites, we automatically collect some technical data when you visit:

• Browser type and version you're using
• IP address and general location (city level, not precise)
• Pages you visit and time spent on each section
• Device information and operating system
• Referral source that brought you to our site

How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose in making your experience better.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. However, running an education platform means working with trusted partners.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting services to keep our platform running smoothly
• Email service providers for course communications
• Analytics tools to understand platform usage patterns
• Customer support software to manage your inquiries efficiently

These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us. They're not allowed to use it for their own purposes.

Legal Requirements

Sometimes we're legally obligated to share information with Australian authorities or law enforcement. This only happens when required by law, court order, or to protect rights and safety.

Your Rights Under Australian Privacy Law

The Australian Privacy Act 1988 gives you specific rights over your personal information. We respect these rights and make it easy for you to exercise them.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this within 30 days, free of charge for the first request in a calendar year.

Correct Inaccurate Data

Notice something wrong? You can update most information directly in your account settings. For data you can't change yourself, just contact us and we'll fix it promptly.

Request Deletion

Want to close your account? We'll delete your personal information, except for data we're legally required to keep for tax or regulatory purposes. This typically includes transaction records which we must retain for seven years under Australian law.

Object to Processing

You can opt out of marketing communications or request that we stop processing your data for certain purposes. Note that this might limit some platform features.

Data Security Measures

Protecting your information isn't just a legal obligation — it's fundamental to how we operate. We've implemented multiple layers of security.

• SSL encryption for all data transmitted between your browser and our servers
• Secure password storage using industry-standard hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting who on our team can view personal data
• Automated backup systems to prevent data loss
• Monitoring systems that alert us to suspicious activity

Despite our best efforts, no system is completely secure. If we ever experience a data breach affecting your information, we'll notify you and the Office of the Australian Information Commissioner within 72 hours, as required by law.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and practical needs.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. They help us remember your preferences and understand how people use our platform.

Essential Cookies

These are necessary for the website to function. They remember your login status and course progress. You can't opt out of these if you want to use the platform.

Analytics Cookies

We use these to see which pages are popular and where people encounter problems. This helps us improve the platform. You can disable these in your browser settings.

Preference Cookies

These remember your choices like display settings or notification preferences. Disabling them means you'll need to set preferences each visit.

International Data Transfers

While mynorithael operates in Australia, some of our service providers use servers located overseas. When your data is transferred internationally, we ensure it receives the same level of protection required by Australian law.

We only work with providers in countries with adequate privacy protections or who have agreed to strict contractual terms that meet Australian standards. Currently, some data may be stored in secure facilities in the United States and Singapore.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform.

The "Last Updated" date at the top shows when the most recent changes were made. We encourage you to review this policy periodically, especially before providing new personal information.

Complaints and Disputes

If you're not satisfied with how we've handled your personal information, we want to know. First, contact us directly so we can try to resolve the issue. If you're still not satisfied, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.